Privacy Policy

Isopharm is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Isopharm website and governs data collection and usage. By using any of the Isopharm websites, you consent to the data practices described in this policy.

Collection of your Personal Information

Isopharm collects personally identifiable information, including but not limited to:

  • GDC Number
  • Job Title
  • Work Name
  • E-mail Address
  • Full Name
  • Home and/or Work Address
  • Home and/or Work Telephone Number

There is also information about your computer hardware and software that is automatically collected by Isopharm. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Isopharm for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Isopharm website.

Personal information may be collected through the following methods, but not limited:

  • Form and registration completion by the user, or through Isopharm assistance
  • Isopharm services and posting material
  • Users entering competitions and/or promotions
  • Contact made directly from the Isopharm website i.e. requesting call backs
  • All correspondence recorded, including verbal
  • Survey completion (by us or third parties)
  • Transaction records
  • Order history and summaries
  • Visits to the Isopharm website, including resources accessed

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Isopharm public message boards, this information may be collected and used by others. Note: Isopharm does not read any of your private online communications.

Isopharm encourages you to review the privacy policies of websites you choose to link to from Isopharm so that you can understand how those websites collect, use and share your information. Isopharm is not responsible for the privacy policies or other content on websites outside of the Isopharm and Isopharm family of websites.

IP Addresses

Isopharm may collect information from your computers, for system administration, which includes but not limited to:

  • IP Address
  • Operating Systems
  • Browser Type

Internet Protocol Address (IP Address) are numerical labels assigned to every device that uses an internet protocol for communication.

The information obtained does not identify you as an individual, only the device you are using.

Use of your Personal Information

Isopharm collects and uses your personal information to operate the Isopharm website and deliver the services you have requested. Isopharm also uses your personally identifiable information to inform you of other products or services available from Isopharm and its affiliates. Isopharm may also contact you via surveys to conduct research about your opinion of current services, marketing research or of potential new services that may be offered.

Isopharm does not sell, rent or lease its customer lists to third parties. Isopharm may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

In addition, Isopharm may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, market research, process payments, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Isopharm, and they are required to maintain the confidentiality of your information.

Isopharm does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Isopharm keeps track of the websites and pages our customers visit within Isopharm, in order to determine what Isopharm services are the most popular. This data is used to deliver customized content and advertising within Isopharm to customers whose behaviour indicates that they are interested in a particular subject area.

Isopharm websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on Isopharm or the site
  • Protect and defend the rights or property of Isopharm
  • Act under exigent circumstances to protect the personal safety of users of Isopharm, or the public.

Rights to Access Information

Lawfully, all customers have a right to access information held for them by Isopharm Limited, and to retrieve a copy.

A written request for information held by Isopharm Limited is required from customers should they want to obtain access.

Copies of information held by Isopharm will be provided to the customer within 1 month, free of charge.

Isopharm Limited withholds the right to charge customers for repeatedly requesting their information held, and may also charge customers a fee when requests are unfounded or excessive. This fee will be determined based on the administrative cost of providing the information.

For detailed information on the rights to access information then see our data protection policy.

Security of your Personal Information

Isopharm secures your personal information from unauthorised access, use or disclosure.

Isopharm secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Policy

This policy is monitored and maintained by Isopharm annually. Should any changes be required more frequently due to company alterations and/or customer feedback Isopharm will update the policy to reflect this.

Isopharm encourages you to periodically review this Policy to be informed of how Isopharm is protecting your information.

All changes and notifications will be posted on this page. It is therefore the users responsibility to ensure they have read and understood this policy, and review it continuously.

Contact Information

Isopharm welcomes your comments regarding this Privacy Policy.

If you believe that Isopharm has not adhered to this Policy, please contact Isopharm at info@isopharm.co.uk

We will use commercially reasonable efforts to promptly determine and remedy the problem.