CARING

There are five key questions that CQC may refer to during inspections.

 

Is the service CARING?

This means the CQC want to see staff treating people with compassion, kindness, diginity and respect.

Fundamental Standards for this

Regulation 9

Person-Centered Care

This regulation is to make sure that people using a service have care or treatment that is personalised specifically for them.

For further breakdown guidance provided by the CQC click here >

Regulation 10

Dignity and Respect

This regulation is to make sure that people using the service are treated with respect and dignity at all times while they are receiving care and treatment.

For further breakdown guidance provided by the CQC click here >

Regulation 11

Need for Consent

This regulation is to make sure that all people using the servicem and those lawfully acting on their behalf, have given consent before any care or treatment is provided.

For further breakdown guidance provided by the CQC click here >

 

Three Questions which will be asked under Key Lines of Enquiry CARING

Question C1:

Are people treated with kindness, dignity, respect and compassion while they receive care and treatment?

Question C2:

How are patients and those close to them involved as partners in their care?

Question C3:

Do people who use the services, and those close to them, receive the support they need to cope emotionally with their care and treatment?

To find out how to comply with the Key Lines of Enquiry click here >