CQC Inspection

The CQC inspectors will use a practice visit as an opportunity to talk to patients, employed staff and self – employed staff.

How will the CQC plan an Inspection?

The CQC inspection team will seek out and listen to the experiences
of people who use the service.

In the weeks leading up to an inspection:

  • Discussions with local Healthwatch and local overview and
    scrunity committee
  • Publicising inspections through a range of channels such as
    asking the dental practice to display information in the dental
    practice and to let people know the CQC will be inspecting.

Gathering information from the provider

The provider will have 5 days to respond to the request. This information could be about complaints and patient feedback.

Who will Inspect?

Most inspections will be carried out by a single CQC inspector, however in some circumstances the inspection may be supported by a bigger team with specific skills.

Inspection teams may also include Experts by Experience – an expert in a specific area of the health sectors.

What will happen during a practice visit by the CQC Inspector?

The CQC inspectors will use a practice visit as an opportunity to talk to patients, employed staff and self – employed staff. They will look at practice systems and the delivery of the regulated activities.

The CQC will want to gather the view of patients and staff so they may:

  • Speak individually to people in a private room
  • Use comment cards placed on reception to gather feedback
  • Use posters to advertise the inspection which will provide an opportunity for anyone wishing to speak to the inspectors.
  • Social media
  • Use information which is gathered from complaints and concerns

The CQC inspector will look at

  • Dental records
  • Policies and supporting documents
  • Decontamination processes
  • Premises and facilities

The CQC inspector will provide initial feedback about the practice visit at the end of the practice visit.

Download what to expect when the CQC inspect your premises >