RESPONSIVE

There are five key questions that CQC may refer to during inspections.

 

Is the service RESPONSIVE?

This means that the CQC want to see services that are organised so that they meet people's needs.

Fundamental Standards for this

Regulation 9

Person-Centered Care

This regulation is to make sure that people using a service have care or treatment that is personalised specifically for them.

For further breakdown guidance provided by the CQC click here >

Regulation 10

Dignity and Respect

This regulation is to make sure that people using the service are treated with respect and dignity at all times while they are receiving care and treatment.

For further breakdown guidance provided by the CQC click here >

Regulation 16

Receiving and Acting On Complaints

This regulation is to make sure that people can make a complaint about their care and treatment.

For further breakdown guidance provided by the CQC click here >

Reglation 17

Good Governance

This regulation is to make sure that providers have systems and processes that ensure that they are able to meet other requirements in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulations 4 to 20A).

For further breakdown guidance provided by the CQC click here >

Regulation 20

Duty of Candour

This regulation is to ensure that providers are open and transparent with people who use services and other 'relevant persons' (people acting lawfully on their behalf) in general in relation to care and treatment.

For further breakdown guidance provided by the CQC click here >

 

Four Questions which will be asked under Key Lines of Enquiry RESPONSIVE

Question R1:

Are services planned and delivered to meet the needs of the people?

Question R2:

Do services take account of the needs of different people, including those in vulnerable circumstances?

Question R3:

Can people access care and treatment in a timely way?

Question R4:

How are people's concerns and complaints listened and responded to, and used to improve the quality of care?

To find out how to comply with the Key Lines of Enquiry click here >