What the CQC will Promote

The CQC will promote Equality and Human Rights and Mental Capacity Act Framework.

Equality and Human Rights

When assessing a practice using the KLOE the CQC will look at 7 principles from the Human Rights Act 1998 and Equality Act 2010

  • Fairness
  • Respect
  • Equality
  • Dignity
  • Autonomy
  • Right to live
  • Rights for staff

Mental Capacity Act

The Mental Capacity Act was introduced in England and Wales in 2007. It is a framework for people over 16 years old who do not have the capacity to make decisions on their own. And for people making decisions on their behalf.

Mental capacity is the ability to make a decision and take action – example deciding what treatment option to choose, considering costs and then consenting to the treatment

In the past people’s rights to make their own decisions have not been respected and the CQC recognises this. The CQC have developed prompts to ensure that decisions and consent to treatment is taken into account under the Mental Capacity Act legislation.

Concerns, complaints and whistleblowing

The CQC will actively encourage people using the dental services and the staff to contact them directly should they have concerns and complaints.

The CQC will gather information about practices to help them understand the quality of care.

A practice must be able to demonstrate how they react and respond to complaints, show evidence of policies which provide the basis for team development and practice structure.